PLEASE REVIEW THESE POLICIES CAREFULLY. BY USING ANY OF OUR PRODUCTS AND SERVICES, YOU ARE AGREEING TO BE BOUND BY OUR POLICIES. Please note that using our products and services is your choice. If you do not agree with our policies, you should not use products or services.
Summary of key points:
What information we collect about you and how we collect it depends on our relationship with you. Please note that some of the personal information we request is required for your use of WattB, and some of the personal information we request is required to enjoy the full benefit of WattB. Accordingly, your refusal to provide certain personal information may prevent or limit your use and enjoyment of WattB. We collect several types of information from and about individual users, including information by which you might be personally identified. A few examples of how and when this may happen include:
Specifically, the following personal information may be collected:
|Type of Information Collected||How We Collect It|
|Personal information uploaded by you||We collect personal information that you include in the communications, messages, videos, and other information stored, processed, published, and/or distributed via our products and services (for example: in content that is included in communications, messages, or videos, or uploaded for storage).|
|Personal information related to activities through your use of WattB||We collect information about how our products and services are used by you. For example, we collect information about the individual pages on our websites that are viewed, the features and functions on our websites and mobile applications that are used, and other information about how you interact with our products and services. We also collect information about what web browsers and IP addresses are used to access our products and services, and the geographic location of that access. We may also collect information connected with our support and technical help for our products and services. Some of this information may contain personal information, and some of that personal information may be about you. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the WattB website.|
|User information||We collect information that is provided for the creation, administration, and management of your use of WattB. For example, we collect contact details, addresses, phone numbers, email addresses, log-in information, passwords, billing and payment information, and other information necessary or helpful to provide our products and services to you. Some of this information is voluntary. However, please note that certain information is required to use and enjoy our products and services. Some of this information may contain personal information, and some of that personal information may be about you.|
|Personal information from third parties||We collect certain information from third parties to measure and improve our products and services, and to improve the experience of our users. For example, we collect information about how our marketing and promotional campaigns have performed. Some of this information may contain personal information, and some of that personal information may be about you.|
We may collect and use generalized, anonymous information about all visitors and users of products and services. This information cannot be used to identify or isolate your personal information. If you have questions or requests about your personal information or rights in connection with our collection of generalized, anonymous information, please contact us by any of the methods set out above in the introduction to these policies or below in the section 9 titled “Contact Us”.
We use and/or disclose personal information for the purpose of providing and improving our products and services to and for our users. Specifically, we use and/or disclose personal information in the following ways:
When we use and/or disclose personal information with third party vendors (for user servicing and maintenance or for business operational purposes), those vendors must abide by our privacy and security instructions and requirements. Third party vendors are not allowed to access or use information from us, except only as needed to do their particular work with us.
When we use and/or disclose personal information for legal purposes or in connection with our corporate business purposes, we will try to limit the information we provide as much as possible, and we will condition our sharing of that information on strict confidentiality restrictions as often as possible.
We may also use and/or disclose anonymized or generalized aggregated information with third parties for various reasons, including to promote and improve our products and services. In these circumstances, we will take appropriate measures to de-identify (and prevent any party from re-identifying) any information used or disclosed in this way.
As explained above, we may use your information for limited advertising and marketing purposes, including to contact you about products and services that we believe may be of interest to you, and for promotion and other resources that you may be interested in.
Our marketing communications will include instructions for how to opt-out of all or a portion of these communications, or change your preferences. You may also contact us by email at email@example.com to manage your marketing communication preferences at any time or by contacting us via the WattB website or at the address set out below.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may learn more about managing cookies here: https://www.aboutcookies.org. If you choose to decline cookies, you may not be able to fully experience the interactive features of the WattB services or websites you visit.
This California Privacy Notice applies only to individual users of our products and services who are residents of the State of California, and only where we act as a “business” with or for that individual. For example, this section applies for California residents who use our products and services as an individual user. For these users, this section is a supplement to the other parts of our policies.
This California Privacy Notice describes how we as a business collect, use, disclose, and otherwise process personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 (“CCPA”). You have the right to request specific pieces of personal information that WattB has collected about you.
This California Privacy Notice informs consumers, at or before the time of collection, of consumers’ personal information and of the categories of personal information that WattB collects about consumers and the sources from which we collect that information. The following personal information is collected for both business and commercial purposes as outlined in Section 3 above.
|Category of Personal Information||Sources for such Information|
|Identifiers (for example: name, address, phone number, account numbers, email address, and other similar identifiers)||From you, from our third party business relationships, from electricity distributors.|
|Customer records information (for example: name, contact information, payment information)||From you, from our third party business relationships.|
|Characteristics of protected classifications under California or federal law (for example: age, race, gender, disability)||From you. We collect age from you because our partners have a minimum age to order electricity.|
|Commercial information (for example: information related to products and services you have accessed or purchased, purchasing history and tendencies)||From you. We collect which electricity plan you order from us, how long, and the price.|
|Internet or other electronic network activity information (for example: IP address, browser and device data, browsing history, search history, analytics information)||From you and from your device or browser.|
|Geolocation information (for example: location data from device or IP address)||From you and from your device or browser.|
Below is a list of categories of third parties with whom WattB shares personal information collected.
|Category of third party||Category of disclosures|
|Our third party vendors to provide, promote, or improve our products and services||We may use and/or disclose personal information with third parties to provide, promote, and improve our products and services (for example: to help us process and publish communications, messages, videos, and other information on our products, to help us process payments, to help us conduct campaigns and events, or to help us ensure compliance with appropriate security standards).|
|Third parties at your direction||We may use and/or disclose personal information with third parties at your direction or with your consent (for example: third parties such as our electricity suppliers and distributors you choose to interact with via our products and services; third parties providing products or services that you request to be connected to).|
|Third party business partners||We may use and/or disclose personal information with third parties that we do business with to provide, promote, and improve other products, services, events and other resources that may be of interest to you.|
|Third party analytics and performance providers||We may use and/or disclose personal information with third parties to measure and improve client engagement (for example: we use Google Analytics and Heap Analytics to help us understand how our users use our products and services).|
|Third party security and technology providers||We may use and/or disclose personal information with third parties for servicing and maintaining our products and services (for example: to help us with security measures, billing, or technical support).|
Please also see section 3 above for more information about how we may disclose personal information. We may in some instances disclose personal information with third parties for other purposes than what is set out in the table above (for example: in connection with our corporate business purposes or for legal purposes).
As also discussed in section 3 above, we may disclose personal information to the following categories of third parties for a business purpose. The following is a list of the categories of personal information WattB has disclosed for a business purpose about consumers for a business purpose in the preceding 12 months: Identifiers, customer record information, characters of protected classifications under California or federal law, commercial information, internet or other electric network activity information, and geolocation information.
Please also see section 2 above for more information about the personal information we collect. We may in some instances collect personal information other than what is set out in the table above (for example: for legal purposes).
If you are a qualifying California resident under CCPA, we provide the following rights with respect to your personal information when we act as a “business” with or for you (subject to certain limitations in the CCPA):
|Your rights||Additional information|
|Right to know||Upon verifiable request we will provide you with the following information about your personal information over the prior 12 months: (1) the specific pieces and categories of personal information we have collected about you; (2) the categories of sources from which we have collected your personal information; (3) our business purposes for collecting and selling your personal information; (4) the categories of third parties with which we have shared your personal information; (5) the categories of personal information we have disclosed about you for a business purpose; and (6) if applicable, categories of personal information we have sold about you and the categories of third parties to which the personal information was sold.|
|Right to delete||Upon verifiable request we will delete personal information we have collected about you, subject to certain exceptions in the CCPA.|
|Right to opt out of sales to third parties||You have the right to ask us not to sell your personal information. You can submit your opt-out request at Do Not Sell My Personal Information. You do not have to create an account to submit your opt-out request.|
|Right to not be subject to discrimination for enforcing your CCPA rights||You will not be discriminated against by us for your exercise of CCPA rights. However, please note that in some instances, exercising certain CCPA rights may cause us to be unable to provide you with our products and services.|
Please note that we will need to verify your identity before processing CCPA and other California requests, which may require us to request and obtain additional information from you. We will use that information only to review and address your requests. We reserve the right to decline or limit requests in certain circumstances – for example, when we are unable to verify your identity or locate information in our systems, when you have previously made two CCPA requests in the prior 12 months, or as otherwise permitted by applicable law.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your CCPA and other California rights. Before accepting such a request from an agent, we will require the agent to provide us with proof that you have authorized it to act on your behalf, and we may also need you to verify your identity directly with us.
Please note that we will also comply with valid requests from California residents that have an established business relationship with us under California’s “Shine the Light” law.
If you have questions or concerns, or would like to exercise any of your rights under the CCPA, please contact us at any of the following:
WattB cares about the security of your information. We take reasonable steps to protect information that we collect and store. We may choose to implement additional security features in the future. However, WattB cannot and does not guarantee the security of your information. By using the WattB website and services, you acknowledge and agree that you provide your information at your own risk.
We do not permit individual users under the age of 13. WattB does not knowingly collect personally identifiable information from children under the age of 13. Any attempt by a person under the age of 13 to use the Site will be automatically void. If WattB receives credible notice that a user is under the age of thirteen, WattB will promptly remove the user and delete all information about and from that user.
We use or may use third party providers for various aspects of our goods and services (for example: video functionality and processing of payments and fees). By using our products and services, you will also be subject to the third party policies for those third party services. Those third party policies may be materially different than our policies, especially with regard to information privacy and security.
There may be links or references on our products and services to other products and services that are offered by third parties. Please note that we are not responsible for the privacy and security practices and policies of any third party. If you choose to access or use any such third party product or service, you do so at your own risk.
We may change these policies from time to time at our discretion. Any changes will be effective immediately upon us posting the updated policy. New policies will be posted at this page, and we encourage you to review it regularly. If we make updates or changes, we will give notice of that by updating the posted date for this policy and, in some cases and in our sole discretion, we may provide you with additional notice (for example: by notice on our websites, platforms, and/or mobile applications, or by sending you a notification).
Effective as of 18 October 2021