Frequently Asked Questions
Once you have submitted your order, you should receive an email confirmation from WattBuy. This email states that we have received your order and have submitted your request to the supplier.
Within 1-2 business days, you should receive another email from the electricity provider. If you do NOT, please contact WattBuy at support@wattb.com.
Once you have received confirmation from your electricity provider, your previous service will be canceled on your behalf so no need to contact your current electricity provider.
First and foremost, it is important to know you will not lose power during the transition to your new electricity plan. Your new plan will begin within 1-2 billing cycles.
Your bill paying process won't change. Continue to pay it the same way you've been doing it.
FYI: Depending on where you live, you will receive either one or two bills. If the cost of the electricity and the delivery of it are combined, you'll receive one bill. If they are charged separately, you'll receive two bills.
You can cancel your order within three business days from the time you receive your Terms of Service agreement via email or mail.
WattBuy can NOT cancel your order. To cancel, contact your electricity provider. You can locate your provider on your WattBuy confirmation email under “Plan Supplier”.
If your power has been turned off, WattBuy can NOT turn it back on. You must contact your local utility.
In the event of an outage or emergency, contact your local utility. You can locate this number on your bill or check the table below.
| Supplier | State | Phone Number | Email Address |
|---|---|---|---|
| Verde Energy | NY, CT, NJ, MA, PA, IL, MD, NH, OH | 1-877-547-7275 | customercare@verdeenergy.com |
| Frontier | TX | 1-877-437-7442 | care@frontierutilities.com |
| Gexa Energy | TX | 1-866-961-9399 | customercare@gexaenergy.com |
| NextEra Energy Services | PA | 866 961-9399 | custserv@nexteraenergyservices.com |
| Tara Energy | TX | 1-855-659-9649 | CustomerSupport@TaraEnergy.com |
| Constellation Energy | TX, PA, CT, OH, MA, DE, MD, IL, DC, NJ, MA, DE | 8595686004, 8652697655 | home@constellation.com, SMBCareTX@constellation.com |
| Direct Energy | TX, PA, CT, OH, NJ, MA, DC, IL, MD, NH, DE | 1-855-461-1926 | ga-deonlinehelptx@directenergy.com |
| First Choice Power | TX | 1-855-461-1926 | CustomerService@FirstChoicePower.com |
| Champion Energy Services | TX | (877) 653-5090 | info@championenergyservices.com |
| 4Change Energy | TX | (855) 784-2426 | Service@4ChangeEnergy.com |
| Spark Energy | TX, IL, MD, CT, DE, IL, MA, NJ, PA, DE | 1-877-547-7275 | customercare@sparkenergy.com |
| Energy Harbor | NJ, PA, IL, MD, OH | 1-888-254-6359 | firstchoice@energyharbor.com |
| Rhythm | TX | 1-888-774-9846 | support@gotrhythm.com |
| Just Energy | TX | 1-866-587-8674 | contactus@justenergy.com |
| Sunrise Power and Gas | PA | (888) 538-7001 | info@sunrisepowerandgas.com |
| Amigo Energy | TX | 1-877-769-0018 | customersupport@amigoenergy.com |
| Chariot Energy | TX | 855-524-2746 | CustomerCare@mychariotenergy.com |
| Major Energy | NY, IL, MD, OH, PA, NJ, CT, DC, MA | 1-888-625-6760 | customercare@majorenergy.com |
| Payless Power | TX | 1-888-712-0338 | inquiries@PaylessPower.com |
| Tomorrow Energy | TX, IL, MD, NJ, OH, PA, DC | 1-888-682-8082 | wecare@tomorrowenergy.com |
| SmartEnergy | DC, DE, IL, MA, NH, NJ, OH, PA | 1-800-443-4440 | customerservices.business@smartestenergy.com |
| Veteran Energy | TX | (833) 913-3432 | service@VeteranEnergyUSA.com |
| Express Energy | TX | (833) 564-1395 | service@MyExpressEnergy.com |
| Polaris Power | NY, NJ, PA | 1-866-362-9800 | info@polarispwr.com |
| OhmConnect Energy | TX | 855-961-4646 | support@ohmconnect.com |
If you have trouble locating your provider please contact WattBuy at support@wattb.com. or call us at 206-774-0498.
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