Orlando Utilities is a public utility company that serves the city of Orlando, Florida, and surrounding areas. The company provides electric, water, and wastewater services to over 400,000 customers in its service territory. Orlando Utilities is a municipally-owned utility, meaning it is owned by the city of Orlando and operates as a not-for-profit entity. The company's operations in Florida include four electric generating stations, over 200 substations, and over 2,000 miles of transmission and distribution lines. Orlando Utilities is committed to providing reliable and affordable energy to its customers while also promoting sustainable energy practices through its various energy efficiency programs.
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Orlando Utilities's energy comes from natural gas, coal, solar, and biomass. Natural Gas is the largest source of electricity, providing 49% of Orlando Utilities's energy. Coal is the second largest source, making up 46%. Solar provides 4% of Orlando Utilities's electricity. Biomass provides 1% of Orlando Utilities's electricity.
49%
Natural Gas
46%
Coal
4%
Solar
1%
Biomass
The average electricity rate for Orlando Utilities customers is 12.6 cents/kWh. Orlando Utilities has several different electricity rates for residential customers, as shown in the table below.
| Rate Name | Rate Type | Cost Per kWh |
| Residential Electric Rate Schedule | Fixed | 11¢ to 14¢ |
In 2021, the average Orlando Utilities customer lost electricity one time for a duration of 55 minutes. In total, the average Orlando Utilities customer had their electricity out for about 50 minutes during the whole year.
Orlando Utilities can help you upgrade appliances and smart devices in your home.
| incentive | savings | utility | |
| Heat Pump Water Heaters | 100% of cost up to $500 | Orlando Utilities Commission | See Details |
| Heat Pump Water Heaters | 100% of cost up to $500 | Orlando Utilities Commission | See Details |
| Sealing and Insulation Products | $0.10 per sq. ft. | Orlando Utilities Commission | See Details |
| Sealing and Insulation Products | $0.10 per sq. ft. | Orlando Utilities Commission | See Details |
| Room Air Conditioning (purchase) | From $90 - $1,635 | Orlando Utilities Commission | See Details |
Credited to customer's next bill at retail rate; excess reconciled annually at avoided cost rate